Faq

Order related queries

Orders & Returns – FAQs

How can I place an order?

You can easily place an order by selecting your favorite items, adding them to the cart, and checking out through our secure payment system.

Are the products original?

Yes, we deal in leftover stock from leading brands such as Sapphire, Ethnic, Imran Sultan, and Nishat, ensuring 100% authentic products

Can I return or exchange an item?

Yes, items can be returned or exchanged within 7 days of delivery, provided they are unused, unwashed, and in original condition with tags.

Who will bear the return shipping cost?

In case of a defective or wrong item, we will cover the return shipping cost. For other reasons, customers are responsible for the return charges.

How long does it take to process a refund?

Refunds are processed within 7–10 business days after we receive and inspect the returned item.

Get your answers

Do I need an account to shop?

No, you can shop as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster checkout.

How can I create an account?

Simply click on the Sign Up button, fill in your details, and your account will be created instantly

What payment methods do you accept?

We accept Cash on Delivery (COD), Bank Transfer, and Debit/Credit Cards (where available).

Is online payment secure?

Yes, all online transactions are processed through secure and encrypted payment gateways to keep your information safe.

Can I change my payment method after placing an order?

No, once an order is confirmed, the selected payment method cannot be changed. You may cancel and place a new order if required

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