Returns Exchange Policy

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Order related queries

Orders & Returns

How many days do I have to return or exchange an item?
Imiez offer a return window of 30 days, although some extend it to 60 or 90 days, while a few limit it to just 15 days. The key is to make this timeframe highly visible to customers.
In what condition should I return my item?
Please return items in unused, undamaged condition, with original tags and packaging intact. This ensures we can efficiently inspect and process your return.
Will I receive a refund, exchange, or store credit?
You can choose between a full refund, an exchange, or store credit—depending on the item’s condition and your preference
How do I start the return or exchange process?
Simply visit the "Return Request" page on our website or contact customer support. We aim to make the process as seamless as possible.
What if I miss the return deadline?
While the return window is firm, we sometimes consider exceptions for special circumstances—especially around holidays.
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Account & Payment

What account types are available for me?
You can choose between a guest checkout or a registered account. Registered accounts unlock benefits like tracking order history, faster checkouts, and personalized recommendations.
Why should I create an account?
Creating an account streamlines future purchases, saves your details securely, and lets you view your order status and history easily.
What payment methods can I use?
We accept major credit and debit cards, digital wallets, and bank transfers—ensuring you have convenient and secure options
Do you charge fees for payments or refunds?
No. We don’t pass on payment processing or refund-related fees to you; the amount you pay is the amount you get refunded.
Can I use multiple payment methods in one order?
Our system allows combining payment methods—such as paying partially via card and the rest via wallet—for flexibility at checkout.
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    Shipping & Returns

    How long will it take to receive my order?
    Once your order is confirmed, standard shipping delivers within 3–7 business days. If you need it sooner, we offer express delivery options—delivery times may vary based on your location and the chosen carrier
    Which shipping options are available to me?
    You can choose from standard, express, or next-day delivery, depending on your urgency. We also partner with trusted carriers, ensuring your package arrives safely and on time.
    What is your return window?
    You have 15 to 30 days from the delivery date to return any item, depending on the category. This timeframe provides a fair balance for both your convenience and our operational efficiency.
    How do I return an item?
    Simply visit our Return & Exchange portal, fill out the return request form, and either use the prepaid return label included in your package or download one from your order history. This streamlined process makes it easy and hassle-free
    Are return shipping fees covered?
    If your order received is defective or incorrect, we cover the return shipping. Otherwise, the cost of return shipping is supported by the customer. Transparency is key, and we clearly communicate this in the returns policy.
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    Payments & privacy

    1. Which payment methods can I use at your store?
    You can pay securely using credit/debit cards, trusted digital wallets, and bank transfers, all processed through our PCI-compliant and encrypted payment gateway.
    How is my payment information kept safe?
    We protect your data using SSL/TLS encryption, strong tokenization, a PCI-DSS compliant gateway, and three-D Secure authentication when needed—ensuring your payment details are never stored in readable form by us.
    What personal data do you collect during checkout—and why?
    We collect only the information essential for your order, such as name, billing/shipping address, and payment details. This minimal data policy reduces privacy risks and keeps your information secure.
    Do I have to agree to your privacy policy before checking out?
    Yes, you’ll be asked to confirm you’ve read and agreed to our privacy policy during checkout. This practice ensures transparency and legal clarity around how we use and protect your information
    How do you prevent fraud and misuse of payments?
    : We use multi-layered fraud protection: fraud monitoring tools, address and IP verification, CVV checks, tokenization, and, when needed, manual reviews. This keeps your transactions both secure and seamless. Razorpay Rapyd
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